Financial Education and Credit Counseling

This component of the FPP provides Members with personalized services 24 hours a day, 7 days a week. We provide access to counseling and financial education through a variety of delivery methods including telephone, online tools and live chat sessions.

This financial education program is designed to provide you and your family with the tools needed to make better financial decisions. Personal financial guidance and education is provided by over 1,000 experienced financial counselors.

The following is an outline of the free services included with this program:

Free Consultations

A complete financial assessment includes review and analysis of your household income, expenses, assets and liabilities.

Credit & Debt Counseling by Certified Credit Counselors

A credit counselor takes the time to thoroughly understand and assess current credit and debt issues.
Assist in creating a livable budget to balance income and expenses.
Provide specific advice on how to deal with creditors.
Offer money management and budgeting techniques to help gain control of finances.
Develop a comprehensive spending plan.
Create an action plan to become debt free.

“Ask Susan” Online Counseling Sessions

A unique opportunity to receive a personalized response to questions on subjects such as loans, budgeting, credit reporting, collections, dealing with debt, and much more. Email your questions to receive a personal response on these and other financial subjects.

Housing Advisory Services

Advice covering first time homeownership, affordable mortgages and refinancing.
Post purchase counseling.
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